Your Personal Apple ASSISTANT
In the comfort of your home / office — Edinburgh or Remotely (Screen Sharing)
If you have questions on how to set up your Apple products, need support to sync over iCloud, have software issues you can't resolve, or just can't get your iDevices set up they way you would like – as your personal Apple Assistant, I offer patient, supportive, hands-on care to address and resolve your specific Apple needs, in the comfort of your home or office, where you need it most.
In the comfort of your home / OfficE
Edinburgh, Scotland
Hands-On – Personal Apple Assistant
Software Solutions & Installs
Customisation & Device Integration
Education & Training
£ 47 per hour
OR — Remotely Using Screen Sharing
“I know technology can feel complicated. That’s why I provide patient and supportive guidance, while allowing you to learn at your own pace, with your own iDevices, in your own hands. ”
Software solutions
New Software installs: macOS, iOS, iPadOS, watchOS, tvOS
iCloud syncing: Ensure all your iDevices sync
Backing-up your files & Protecting your data
Transferring to a new Mac / iPhone / iPad / Watch
Apple TV & Apple Music set up
Advice on new & used Apple products
Testimonials
“such a kind, easy-to-work-with, fair and knowledgeable person in Apple software. James gave me all the information and support I needed for the MacBook ”
“I highly recommend James Wood for all things Apple! He is very knowledgeable, and patient with those who (like me) are definitely not technologically minded. He is a very safe pair of hands. Highly recommended ”
“James is so terrific! I have known him for 15 years and he is very Apple knowledgeable, and friendly. Over the years he has helped me with my various iMac, MacBook & iPad related problems. Setting up my iCloud and Apple ID with all my devices, and my transition from iPhoto to Apple Photos has been very educational, even now with my new Apple Watch! He has also been a wonderful sounding board when I wanted to upgrade my Macbook and my iPad. I highly recommend him. You won’t be sorry!”
“James saved my life. My mac wasn’t working at all and I had a deadline comign up. I was in panic! He arrived at my house and fixed everything in less than 2 hours. Such a super star!”
“James has been a great find, offering expert, clear, step by step guidance, all with a broad smile. Love his energy and can highly recommend.”
“James is very knowledgeable about the apple product range and helped me navigate a persistent but subtle problem with my computer that in the end was hardware related. Before repairs he walked me through the backup process. Afterwards he helped reinstate my laptop back to its previous state. Great service.”
“Great service - James was very professional, polite and efficient in getting my Apple problems sorted. Thanks James!”
“Recently used Apple Assistant to set up all my apple devices. James was extremely helpful, I have learned more in 3 hours than I have in the last 10 years of using Apple!”
“James has been invaluable at helping me merge my devices and ensuring I have all my treasured photos updated and saved on one device. He has been incredibly professional , patient and a great teacher. I look forward to continued support from him in the future. I will be recommending him to all my friends and colleagues .”
“James is patient and responsive to my Apple needs, always offering supportive hints & solutions to my barriers. Technology is becoming so complicated, and James guides us through the challenges making us feel like we are learning as we progress, even though we hardly understand all this tech.”
“James is amazing! I have known him for 13 years and during that time he has helped me many times with problems and with general organizing of my files and pictures. Once he solved a big problem for me remotely—-he in one country, me in another. He is always cheerful and knowledgeable and I trust him completely!”
“James worked tirelessly on my behalf when my iMac (27-inch, Late 2012) stopped working. I need the machine for my design business, so having someone who took the problem seriously was reassuring. When he had run through all possible causes and solutions thoroughly but without success he did not abandon me. He accompanied me to Apple and argued my case. When Apple failed to find the fault, he directed me to a hardware specialist who replaced one part, the part even Apple did not consider replacing. My machine came to life and has remained perfect ever since. This was a journey I could not have navigated without James and his in-depth knowledge and perseverance. To replace the machine would have cost me in the region of £1,600 so he saved me money too. Thank you, James.”
“I am so grateful to James as my Apple Assistant. He is really knowledgable, patient and friendly and explains everything really clearly. There doesn’t seem to be anything he can’t handle.”
“James has been so helpful for our family, linking up all our devices together. Now we have a consistent happy Apple family! He is extremely thorough in his examination of any problems and his perseverance is indefatigable, investigating the issue until it’s resolved. If you want someone who is trustworthy, dependable and reliable — James is your man!”
